Privacy policy

 

Privacy Policy

This Privacy Policy describes how Delta Core (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store.

1. Contact Details

Delta Core is operated by Con Veis from Australia. If you have any questions, wish to exercise your data rights, or have a complaint regarding how we process your personal data, please contact us using the details below:

  • Legal Entity Owner: Con Veis

  • Trading Name: Delta Core

  • Support Email: deltacore.magazine@outlook.com

  • Telephone: +61 410 707 363

2. Personal Information We Collect

When you visit the Site or interact with our services, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.

A. Order & Purchase Information

When you place an order, we collect personal data to fulfill our contract with you:

  • Identifiers: Full name, billing address, shipping address.

  • Contact Data: Email address, telephone number.

  • Payment Data: Payment method details, credit/debit card details (encrypted and processed securely via Shopify Payments Australia; we do not store full payment card details).

  • Transaction History: Items purchased, order value, date of order, communication history.

B. Device & Usage Data

When you browse our store, we automatically collect certain information about your device and interaction:

  • Technical Data: IP address, browser type, operating system, time zone settings, device type.

  • Usage Data: Pages viewed, search terms, products added to cart, referring URLs, and website navigation patterns.

  • Cookies & Tracking: Data collected through cookies, web beacons, and pixels.

3. How We Use Your Personal Data

We process your personal information for the following purposes:

  1. Order Fulfilment & Service Delivery: To process payments, arrange shipping, issue invoices and order confirmations, handle returns, and provide customer support.

  2. Customer Communication: To update you on your order status, respond to inquiries, or notify you of essential updates regarding our services.

  3. Fraud Prevention & Security: To screen orders for potential risk, prevent fraudulent transactions, and protect the security of our store.

  4. Marketing Communications: If you explicitly opt in, we may send you newsletters, promotional offers, and product updates. You can unsubscribe at any time via the link in our emails.

  5. Analytics & Site Optimisation: To analyze how customers interact with our website, enabling us to improve user experience and store navigation.

4. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we rely on the following lawful bases to process your personal data:

  • Performance of a Contract: Processing is necessary to deliver products you have purchased or to take steps prior to entering into a contract.

  • Compliance with Legal Obligations: Processing required to comply with tax, accounting, and consumer legislation.

  • Legitimate Interests: Processing required to protect our business against fraud, secure our website, and improve operational efficiency.

  • Consent: Processing carried out when you give explicit permission (e.g., subscribing to marketing communications or accepting non-essential analytics cookies).

5. Sharing Your Personal Information

We share your personal information with third-party service providers who assist us in operating our store and fulfilling your orders:

  • Shopify: Our store is hosted on Shopify Inc. Shopify processes your data to power our storefront and checkout.

  • Payment Processors: Transactions are securely handled via Shopify Payments and associated payment gateways.

  • Logistics & Delivery Partners: Postal and courier services (e.g., Royal Mail, Australia Post, international couriers) receive your name, delivery address, and phone number to deliver your packages.

  • Legal & Regulatory Compliance: We may share information if required to comply with applicable laws, respond to a subpoena, search warrant, or lawful request for information.

6. International Data Transfers

Delta Core is managed from Australia, and our primary technology providers (such as Shopify) operate global servers, including in Canada and the United States.

When your personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or adequacy decisions) to protect your privacy rights in accordance with the UK GDPR.

7. Cookies & Tracking Technologies

Our store uses cookies to enhance your browsing experience, remember your cart items, and provide analytics.

  • Necessary Cookies: Essential for core functionalities like shopping cart management and secure login.

  • Analytics & Performance Cookies: Help us understand how visitors interact with the site.

  • Marketing Cookies: Used to deliver relevant advertisements (only enabled with your consent).

You can control and manage cookie settings directly in your web browser. Please note that blocking essential cookies may affect your ability to use certain features on our site.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, tax, or regulatory requirements. Order history details are typically kept for administrative and tax auditing purposes.

9. Your Rights Under UK GDPR

If you reside in the United Kingdom, you have the following legal rights regarding your personal data:

  • Right of Access: The right to request copies of your personal data.

  • Right to Rectification: The right to request correction of inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data, subject to legal retention obligations.

  • Right to Restrict Processing: The right to limit how we use your personal data.

  • Right to Object: The right to object to processing based on legitimate interests or direct marketing.

  • Right to Data Portability: The right to request the transfer of your data to another organization or directly to you.

To exercise any of these rights, please email us at deltacore.magazine@outlook.com.

If you believe we have not resolved your concern satisfactorily, you have the right to lodge a complaint with the UK data protection authority:

10. Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or regulatory guidance. Updated versions will be published on this page with an updated "Last updated" date.