Refund policy

1. Refund & Returns Policy

Right of Cancellation (UK Consumer Rights Act 2015 & Consumer Contracts Regulations 2013)

Under the UK Consumer Contracts Regulations 2013, customers located in the United Kingdom have the statutory right to cancel their order within 14 days of receiving the goods without giving any reason.

In addition to your statutory rights, Delta Core offers a 30-day return window from the date of delivery to request a return.

Eligibility Criteria for Returns

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • You must provide a valid proof of purchase (e.g., your order confirmation or receipt).

Non-Returnable Items

In accordance with UK consumer law, certain items cannot be returned due to hygiene or customisation reasons unless they arrive faulty or damaged:

  • Personalised or custom-made items.

  • Intimate apparel, underwear, or swimwear where the hygiene seal has been broken.

  • Pierced jewellery.

  • Sealed goods that are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery.

How to Initiate a Return

  1. Contact us at deltacore.magazine@outlook.com with your order number and the item(s) you wish to return.

  2. Once your return is authorized, we will provide you with the return shipping instructions and destination address.

  3. Please note: Do not send items back without first contacting us, as unauthorized returns cannot be processed.

Return Shipping Costs

  • Customer Responsibility: Unless the product is faulty, damaged, or incorrectly supplied by us, the customer is responsible for paying all return shipping costs.

  • Tracking: We strongly recommend using a trackable postal service or purchasing shipping insurance. Delta Core cannot guarantee that we will receive your returned item.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon arrival. Under the UK Consumer Rights Act 2015, you have the right to a full refund, repair, or replacement if your goods are faulty, unfit for purpose, or not as described.

  • If your item arrives damaged or defective, notify us immediately at deltacore.magazine@outlook.com with photographic evidence and your order number.

  • If a fault is confirmed, we will cover the cost of return shipping or provide a pre-paid label and issue a replacement or full refund.

Refund Process

  1. Inspection: Once your return is received and inspected, we will send an email notifying you of the approval or rejection of your refund.

  2. Processing: Approved refunds will be processed back to your original payment method.

  3. Timeline: Refunds will be issued within 14 calendar days of us receiving the returned goods (or receiving proof that you have sent them back). Please note that your card issuer or bank may take additional days to post the funds to your account.

2. Shipping Policy

Order Processing Times

  • All orders are processed within [INSERT INFORMATION - e.g. 1 to 3 business days] (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive a notification email containing tracking information once your order has dispatched.

Shipping Rates & Delivery Times to the UK

All orders are shipped directly to customers in the United Kingdom.

Shipping Option Estimated Delivery Time Cost
Standard Delivery [INSERT INFORMATION - e.g. 5–10 business days] [INSERT INFORMATION - e.g. £3.99 / Free over £50]
Express Delivery [INSERT INFORMATION - e.g. 2–4 business days] [INSERT INFORMATION - e.g. £7.99]

(Note: Delivery times are estimates and cannot be guaranteed. Delays may occur due to carrier logistics, high seasonal volume, or customs inspections).

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become active.

If you have not received your order within [INSERT INFORMATION - e.g. 14 days] of receiving your shipping confirmation email, please contact us at deltacore.magazine@outlook.com with your name and order number, and we will look into it for you.

Customs, Duties, and Taxes (Importing to the UK)

  • Cross-Border Operations: Delta Core is operated out of Australia by Con Veis. Orders dispatched to the United Kingdom may be subject to UK import duties, Value Added Tax (VAT), and handling fees levied by UK Border Force / Royal Mail / courier services upon arrival.

  • Customer Responsibility: Unless stated otherwise at checkout, all applicable import duties, taxes, and customs clearance charges are the sole responsibility of the customer.

3. Terms of Service

Overview

This website is operated by Con Veis trading as Delta Core (operating from Australia). Throughout the site, the terms “we”, “us” and “our” refer to Delta Core.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”), including those additional terms and conditions and policies referenced herein.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

2. Governing Law and Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia, without prejudice to any mandatory rights, protections, and statutory remedies guaranteed to consumers located in the United Kingdom under the UK Consumer Rights Act 2015 and related UK consumer protection legislation.

3. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

 

4. Payment Processing & Currency

Payments are securely processed via Shopify Payments Australia.

  • Transactions may be processed in British Pounds (GBP £) or converted at checkout.

  • Depending on your bank or credit card provider, international card fees or foreign transaction charges may be applied by your issuing financial institution.

4. Privacy Policy

Who We Are

Delta Core is operated by Con Veis (Australia). Contact email: deltacore.magazine@outlook.com. Phone: +61 410 707 363.

We respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Australian Privacy Act 1988.

Personal Data We Collect

When you visit the site or make a purchase, we collect certain personal data necessary to fulfil your order:

  • Contact Information: Name, billing address, shipping address, email address, phone number (+44 / +61).

  • Payment Information: Payment card details (processed securely and encrypted via Shopify Payments; we do not store full card numbers).

  • Order Details: Products purchased, date of order, transaction history.

  • Device & Usage Data: IP address, browser type, time zone, and interaction with our website (collected via cookies).

How We Use Your Data

We use your personal data to:

  • Fulfil orders, process payments, arrange shipping, and provide invoices/order confirmations.

  • Communicate with you and provide customer support.

  • Screen orders for potential risk or fraud.

  • Send marketing communications (only where you have explicitly opted in).

Legal Grounds for Processing (UK GDPR)

  • Performance of a Contract: Necessary to process and deliver your orders.

  • Legal Obligation: Compliance with accounting, tax, and consumer welfare laws.

  • Legitimate Interests: Fraud prevention, website security, and business optimization.

  • Consent: For direct email marketing and non-essential analytical cookies.

Cookies

Our store uses cookies powered by Shopify to support essential site functionality, analytics, and targeted messaging. You can manage your cookie preferences through your browser settings or our website's cookie consent banner.

Your Rights (UK Consumers)

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request correction of inaccurate data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data.

  • Right to Restrict or Object: Limit or object to how we process your data.

  • Right to Data Portability: Request transfer of your data to another service.

To exercise any of these rights, please contact us at deltacore.magazine@outlook.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

5. Legal Notice / Contact Information

  • Trade Name: Delta Core

  • Legal Entity / Owner: Con Veis

  • Physical Business Address: [INSERT INFORMATION - e.g. 2 Banks Ave, Hampton VIC 3188, Australia]

  • Customer Support Email: deltacore.magazine@outlook.com

  • Telephone Number: +61 410 707 363

  • Business Registration Number (ABN/ACN): [INSERT INFORMATION]

  • VAT Registration Number: [INSERT INFORMATION - If registered for UK VAT]

🔍 Compliance Review & Information Required Before Publication

Before publishing these policies to your Shopify store, you must review and fill in the missing placeholders ([INSERT INFORMATION]) to ensure full legal compliance:

1. Items You Must Fill In:

  • Physical Address (Crucial): UK and Australian consumer protection laws require a clear, physical location address (not just a contact form/email). Fill in your official business address under the Legal Notice and Returns sections.

  • Processing & Shipping Days: Provide realistic order processing times (e.g., 1–2 business days) and transit delivery windows (e.g., 7–12 days for cross-border shipping).

  • Business Tax ID / ABN: Insert your Australian Business Number (ABN) if registered as a sole trader or business entity.

  • UK VAT Number: If your UK sales exceed £90,000 annually (or if you register voluntarily to collect UK VAT at point of sale), you must list your UK VAT number.

2. Cross-Border & Payment Compliance Check:

  • Australian Merchant Disclosure: These policies explicitly state that the business operator (Con Veis) is located in Australia, keeping your Shopify Payments AU registration fully transparent.

  • UK Statutory Protections: The 14-day cancellation window and 30-day faulty item rights under the UK Consumer Rights Act 2015 are preserved, protecting you against customer disputes and payment chargebacks.