Shipping Policy

Last updated: September 2026

Thank you for visiting and shopping at Delta Core. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Times

• All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

• You will receive a separate email notification containing your tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Estimates (United Kingdom)

We deliver directly to customers across the United Kingdom. All shipping costs are calculated and displayed clearly at checkout before payment.

Shipping Option	Estimated Delivery Time	Shipping Cost
Standard UK Delivery	5–10 business days	£3.99 (Free on orders over £50)
Express UK Delivery	2–4 business days	£7.99

Please note: Delivery times are estimates provided by our logistics partners and cannot be guaranteed. Delays may occasionally occur due to seasonal high volumes, courier delays, or customs clearance inspections.

3. Order Tracking

When your order has dispatched, you will receive an automated email notification from us containing a unique tracking number and a link to trace your package.

• Please allow up to 24 to 48 hours for tracking information to become active on the courier’s portal.

• You can track your order status at any time using the link provided in your shipping confirmation email.

4. Import Duties, Customs & Taxes (UK Border Regulations)

• Cross-Border Operations: Delta Core is operated by Con Veis from Australia (2 Banks Avenue, Hampton, VIC 3188). Goods shipped to the United Kingdom originate from our international logistics hubs or fulfillment partners.

• UK Customs & VAT: Orders delivered to the UK may be subject to local import VAT, customs duties, and courier clearance fees levied by UK Border Force / Royal Mail once the shipment reaches the United Kingdom.

• Customer Responsibility: Unless stated otherwise during checkout (or where VAT is collected at point of sale), any applicable customs duties, import fees, or local tax assessments are the sole responsibility of the customer upon arrival in the UK.

5. Incorrect Shipping Addresses & Undeliverable Packages

• Address Accuracy: Customers are responsible for ensuring that the full shipping address (including correct postcode and contact phone number) is entered accurately at checkout.

• Address Changes: If you notice an error in your address, please contact us immediately at deltacore.magazine@outlook.com. Once an order has dispatched, we are unable to alter the delivery address.

• Returned Packages: If a package is returned to us as undeliverable due to an incorrect address provided by the customer or failure to collect the parcel from a local UK depot, any re-shipping costs will be borne by the customer.

6. Lost, Damaged, or Delayed Shipments

Under UK consumer laws, Delta Core is responsible for ensuring your items are safely delivered to you.

• Damaged Items: If your package arrives visibly damaged, please take photographs of the damaged packaging and product immediately and contact us at deltacore.magazine@outlook.com within 48 hours of receipt so we can resolve the issue with a replacement or refund.

• Missing or Delayed Orders: If your tracking status has not updated for more than 10 business days beyond the estimated delivery date, please email us with your order number. We will open an official enquiry with the logistics carrier to locate your shipment.

7. Contact Us

If you have any further questions regarding our shipping processes, please contact our support team:

• Trading Name: Delta Core

• Legal Entity: Con Veis

• Support Email: deltacore.magazine@outlook.com

• Phone: +61 410 707 363

• Business Address: 2 Banks Avenue, Hampton, VIC 3188, Australia